CANCELATION,REFUND & REPLACEMENT POLICY
Our goal is your complete satisfaction. If you are unsatisfied with any purchase, you may return it to us within 7 days for an exchange, less shipping charges. Please be a specific as possible in your return notes to ensure that your return/exchange is handled in the most efficient & customer friendly manner
Laksala believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.
Under this policy:
- Cancellation of orders has to be done only through our website & will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entitled if the orders have been communicated to the vendors/merchants and we have initiated the process of shipping them.
- No cancellations could be done for those products under special offers & promotions in the Laksala Web.
- In case you feel that the product received is not in the specifications expected by you, then it has to be communicated to our hotline or customer service within 24 hours of receiving the product. The Customer Service Team will have all the rights to take the appropriate decision considering your complaint.
- In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 days of receipt of the products.
The replacement guarantee is valid only in cases of manufacturing defects and transport damages and is invalid in cases of damages due to normal wear & tear and negligence on part of the customer. Should customers come across such issues, they are advised to contact customer service within 24 hours of receiving the product.
* Return Postage & courier charges will be borne by the buyer.
Refunds are issued under following ways,
- No cash refunds are entertained as per Laksala policy but exchanges are allowed as per the above clauses.
- Product replacement - In case of damaged or incorrect items Laksala would replace it with a new one, upon receipt of the returned item.
Note – Laksala at any given period reserves the right to change the Refund & Exchange policy enclosed in the web site.